Insect Screens made to measure!

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FAQ

HOW TO BUY

  • HOW TO CHOOSE AN INSECT SCREEN THAT SUITS YOUR NEEDS »

    • WHAT INSECT SCREEN MODELS DOES NOFLYSTORE OFFER?

      Visit our website and discover all the available insect screen models on NoFlyStore. Choose between our INSECT SCREEN FOR DOORS and INSECT SCREEN FOR WINDOWS. You can choose the insect screen that suits your needs according to our PRODUCT LINE: the SILVER LINE, insect screens are made for those looking for functionality and a good balance between price and quality, the GOLD LINE, insect screens are designed for those who love simplicity, and the PLATINUM LINE, insect screens are a combination of aesthetics, functionality and unprecedented innovation. Also, if you already know the sizes of the insect screen you need, you can use the dedicated section DO YOU ALREADY KNOW THE SIZE, through which, with a few clicks, you will be shown the solution that best suits you.

    • DO YOU HAVE SPECIAL REQUIREMENTS?

      There are models designed only for windows, others for doors, and others that can be perfectly adapted to windows or French doors. Our aim is to provide you with the most suitable solution to your requirements and for this reason we invite you to take a look at our suggestions before making your choice.

    • ARE YOU PLANNING TO INSTALL YOUR INSECT SCREEN IN A HIGH TRAFFIC AREA?

      Thanks to the thin lower rail, PLATINUM.01 and SILVER.04 are probably the right insect screens for you.

    • DO YOU HAVE KIDS OR ELDERLY PEOPLE AT HOME?

      We advise you to consider PLATINUM.01 and SILVER.04, since these are two insect screens that will not accidentally close.

    • DO YOU HAVE LITTLE ROOM TO INSTALL YOUR INSECT SCREEN?

      PLATINUM.05 is the best solution for your doors and windows, as this model only requires 18 mm for installation.

    • WOULD YOU LIKE AN ECONOMICAL BUT EFFECTIVE SOLUTION?

      Choose among our basic and functional solutions such as the roller insect screens SILVER.01 for your windows, and SILVER.03 for your doors.

    • DO YOU LIKE CONVENTIONAL HINGED INSECT SCREENS BUT YOU ARE AFRAID THAT YOUR PET CAN DAMAGE THE MESH?

      You could consider our GOLD.04 with our PET-SCREEN, mesh, which is scratch-resistant and is particularly solid.

    • ARE YOU LOOKING FOR AN INSECT SCREEN THAT DOES NOT NEED TO BE OPENED, BUT RATHER ONE THAT SIMPLY KEEPS YOU SAFE FROM MOSQUITOS?

      Our GOLD.03 is the one for you.

    • ARE YOU LOOKING FOR AN INSECT SCREEN WITH CONTROLLED OR SLOW CLOSING THAT USES FRICTION?

      Take a look at the models of our PLATINUM LINE, which have pleated meshes and do not require any friction because they have no spring. SILVER.04, has a controlled opening and therefore it does not need friction. If you opt for our SILVER.01 o SILVER.03, with a small additional cost, you can have a friction on your insect screen that will slow its closure.

    • HAVE YOU FOUND THE RIGHT MODEL FOR YOUR NEEDS? DO YOU NEED HELP OR EXPLANATIONS?

      Do not hesitate to contact our team of experts. We are always available through our Live Chat, an innovative and effective service that allows you to have immediate answers to your questions and to directly interact with one of our Customer Service operators. Our Customer Service is available from Monday to Friday, from 9:00 a.m. to 7:00 p.m. Otherwise, you can also contact our Customer Service by sending an e-mail to support.co.uk@noflystore.com. We will reply quickly to help you choose the right model and examine together all the possible solutions for you. We will gladly answer all your questions and take your suggestions to improve our offer.

  • HOW TO ORDER »

    • CHOOSE THE MODEL OF THE INSECT SCREEN THAT YOU WOULD LIKE TO PURCHASE

      Take a look at the different types of insect screens we offer, check if the measurements of your doorway or your window are compatible with the measurements available for the model you are interested in, choose among the colours, choose the mesh and other possible options. If you need suggestions on how to choose among the various models proposed by NoFlyStore, please read the section "HOW TO CHOOSE AN INSECT SCREEN THAT SUITS YOUR NEEDS".

    • CONFIGURE YOUR INSECT SCREEN

      After choosing the model you like, fill in the measurement chart, taking care to specify whether they are “SIGHT” or “FINISHED DIMENSIONS”, for the lower and upper width, and for the left and right height; We remind you that all dimensions should be expressed in millimetres and that you should measure your doorway or your window from the interior; for details on how to measure, please read the “HOW TO MEASURE” section. Then you should choose the colour, the mesh and other technical features and choose from the available extras. If you please, you can add short notes about your insect screen. We will consider your notes as we process your order.

    • ADD YOUR INSECT SCREEN TO THE SHOPPING CART

      Once the configuration of your screen has been completed, you just need to indicate the quantity of insect screens that you intend to purchase and then add them to your shopping cart by clicking on the "ADD TO CART" button.

    • VIEW YOUR SHOPPING CART

      You can view your cart any time by clicking on “YOU HAVE n ITEM (S) IN YOUR SHOPPING CART” found on the top right of the page. From there you can conclude your order by clicking on “PROCEED TO CHECKOUT”, or continue your purchase by adding other products to your cart.

    • PROCEED TO CHECKOUT

      To purchase, once you have added all the insect screens you want to your cart, you just have to click on the button “PROCEED TO CHECKOUT”, which is found in “YOU HAVE n ITEM (S) IN YOUR SHOPPING CART”. In the next step you will be able to insert promotional codes, if you have any, and finally complete your purchase, by clicking on the “PLACE ORDER” button.

    • PLACE YOUR ORDER

      To complete your purchase, simply follow the instructions that will help you to place your order step by step. In “BILLING INFORMATION” you can insert your personal references that will be used for the invoice. If you want the invoice to be issued in a company’s name, simply click on “Company Address” and insert the required information. Note that all fields marked with an * are required. Moreover, if you wish, you can have your insect screens delivered to a different address than the one on the invoice. In this case, simply click “Ship to different address”.
      In the “PAYMENT INFORMATION”, step, you can decide how to pay by choosing among the many possibilities made available by NoFlyStore. For more details, please read the section PAYMENT AND WEB SECURITY.
      In the last part, “ORDER REVIEW”, please pay special attention to the details of your order, and make sure everything is correct. Once you are sure that everything is correct, simply click on "PLACE YOUR ORDER" to complete your purchase; you will be redirected to a page showing all the details of your purchase with a confirmation that your order has been placed.

    • MODIFY YOUR ORDER

      You can modify your order if it has not been processed. To check the status of your order, click on the MY ACCOUNT section found on the top right of all the NoFlyStore pages and then click on "MY ORDERS" found on the left column under the "ACCOUNT" section. If your order has not been processed yet, contact our customer service AS SOON AS POSSIBLE and ask if it is possible to change the details of your order made on NoFlyStore. If possible, we will make the necessary changes to ensure that your request is satisfied.

    • CANCEL YOUR ORDER

      You can cancel your order only if has not been processed. To check the status of your order, click on MY ACCOUNT section found on the top right of all the NoFlyStore pages and then click on "MY ORDERS" found on the left column under the "ACCOUNT" section. If your order has not been processed yet, contact our customer service AS SOON AS POSSIBLE asking if you can change the details of your order on NoFlyStore. If possible, we will see about the necessary changes to ensure that your request is satisfied. We remind you that in accordance with current legislation, you cannot exercise the right of withdrawal for items purchased on NoFlyStore, because they are made to measure products, produced by NoFlyStore for its customers. Therefore, purchased products will not be refundable.

    • USE A VOUCHER

      The DISCOUNT CODE is a specific and temporary promotion that NoFlyStore occasionally offers its customers. PROMOTIONAL CODES are not cumulative and may be used only when placing an order. If you have a PROMOTIONAL CODE that you would like to use, click on PROCEED TO CHECKOUT and then insert the code under ENTER YOUR COUPON CODE IF YOU HAVE ONE and then on APPLY. For more information, we invite you to take a look at the specific conditions of each promotional campaign offered by NoFlyStore.

  • HOW TO MEASURE »

    • "CLEAR" OR "FINISHED" DIMENSIONS?

      NoFlyStore gives you the possibility to choose the measurements to be given to us during the configuration of your insect screens. You can either give indications of the CLEAR dimensions, which is the exact dimensions of your doorway or window, or the FINISHED dimension. To choose, simply insert the dimensions (CLEAR or FINISHED DIMENSION) you are indicating in the box concerning sizes. We remind you that if you choose to indicate the CLEAR DIMENSION, we will make sure to calculate the size according to the model you choose; but, if you decide to communicate the FINISHED DIMENSION, there will be no tolerance on the measurements you have given, and the insect screen will correspond exactly to the measurements communicated.

    • HOW TO MEASURE

      Carefully measure the inner distance from one jamb of the opening to the other, the upper and lower width, the height on the right and on the left; remember that all measurements must be carried out looking at the opening from the inside, or rather, when you are in the room. All sizes must always be given in millimetres. At this stage please check carefully whether the opening where the screen is to be installed is perfectly symmetrical or otherwise, and make sure you let us know of any differences noticed with reference to widths or heights. If you feel that it may be of help, watch our video tutorial on how to measure, which you will find below. If you have any doubts, do not hesitate to contact our Customer Service in one of the various ways that NoFlyStore makes available to you.

PAYMENT AND SECURITY

  • PAYMENT METHODS »

    • WHAT ARE THE PAYMENT METHODS ON NOFLYSTORE?

      On NoFlyStore, you can pay your order with all major credit cards, through your PayPal account or bank transfer. For more details, please see the PAYMENT AND WEB SECURITY section.

    • WHAT CREDIT CARD CAN I USE ON NOFLYSTORE?

      On NoFlyStore, you can pay all purchases using credit cards such as Master Card, Visa, American Express, Diners, and all major credit card or debit cards. When paying, you could be directed to the webpage of your bank for the preparation of payment. The data of your credit card will be transferred through the TSL security protocol.

    • WHEN WILL MY CARD BE CHARGED?

      Your credit card will be charged as soon as the payment transaction during the checkout has been completed.

    • CAN I PAY VIA BANK TRASFER?

      Bank transfer is among the various payment methods available on NoFlyStore. If you choose to opt for this payment method, we inform you that your order will be processed only when we receive your payment. You will find the details of our bank account in the PAYMENT AND WEB SECURITY section.

SHIPPING AND DELIVERY

  • SHIPPING »

    • HOW LONG DOES IT TAKE FOR MY ORDER TO BE READY TO SHIP?

      NoFlyStore has several manufacturing sites and stores, spread across the country and abroad. We usually produce insect screens within 7 days upon receipt of payment (if you choose advanced payment) or from the date of your order, depending on the availability of raw materials and production schedules in progress.

    • WHERE DO MY INSECT SCREENS SHIP FROM?

      NoFlyStore has several manufacturing sites and stores, spread across the country and abroad. We usually ship insect screens from the store nearest to you, depending on the availability of raw materials and production schedules in progress.

    • HOW MUCH WILL THE SHIPMENT COST?

      NoFlyStore not only guarantees the best quality for its products, but also pays specific attention to ensure that you buy best quality products with minimum expense. For this reason, your purchase will not be charged with shipping costs, because, no matter what insect screen you purchase, and where it is sent, we bear all the shipping costs from our factory to your house. A cost that can make the difference! For more details, please see the FREE DELIVERY section.

    • HOW DOES NOFLYSTORE DISPATCH PACKAGES?

      NoFlyStore will use a courier of its choice for the delivery of your insect screens. NoFlyStore only uses the most reliable and established couriers.

    • WHERE CAN NOFLYSTORE SHIP?

      In order to offer the best service, NoFlyStore makes available several VIRTUAL SHOPS (STORE), for different countries, as well as an international STORE open to all customers, providing services and support for every need. For more details about the STORES, and the countries served by NoFlyStore, please visit the WORLDWIDE section.
      You can ask that products purchased on NoFlyStore be shipped anywhere in the nation of reference of the STORE you used, except in areas specifically not served by our couriers. Contact our customer service if you want to know the specific zones not served by our couriers.

    • CAN I MODIFY THE SHIPPING ADDRESS ON AN ORDER IN PROGRESS?

      You can change the shipping address only on orders that have not been processed. To check the status of your order, click on MY ACCOUNT, found on the top right of all the NoFlyStore pages and then click on "MY ORDERS" found on the left column under the ACCOUNT section. If your order is not yet ready to ship, please contact our Customer Service AS SOON AS POSSIBLE, asking to change the destination of the goods purchased on NoFlyStore, according to your needs. If possible, we will make the necessary changes, so that your request is fulfilled.

    • MY ORDER WAS SHIPPED, BUT I CANNOT TRACK THE SHIPPING YET. WHAT CAN I DO?

      You received the confirmation that your insect screens were shipped but you cannot track your shipment. Do not worry because, it is highly probable that the carrier has not updated its shipment archives yet. This is usually done during the night, so you will almost certainly see the status of your shipment on the following day. However, you will receive a confirmation e-mail from our courier as soon as the shipment is registered. Of course, please do not hesitate to contact our customer service if in the following days you are not able to track your shipment. We will be happy to help you and solve your problem.

  • DELIVERY »

    • HOW ARE SHIPMENTS DELIVERED?

      NoFlyStore offers a completely free home delivery service. Your insect screens will be delivered to street level, and without an appointment, during working hours.

    • WHAT ARE THE DELIVERY TIMES?

      For the delivery of your insect screens, NoFlyStore will be assisted by a courier of its choice, selected from among the most reliable and established operating on their territory. Usually, the insect screens are delivered within seven working days, from the time of departure, except for deliveries in remote or hard-to-reach areas.

    • MY ORDER WAS SHIPPED BUT I HAVEN’T RECEIVED IT YET. WHAT CAN I DO?

      You received the confirmation that your insect screens were shipped, but you have not received them yet? You can check the status of your shipment at any time through the e-mail that gave you notice that the order was shipped, by clicking on the shipment number or the link to the shipment tracking. Of course, if you do not receive your insect screens in the following days, do not hesitate to contact our customer service. We will be happy to help you and solve your problems.

UNPACKING AND INSTALLATION

  • UNPACKING »

    • HOW DO I UNPACK MY INSECT SCREENS?

      Each insect screen sold by NoFlyStore will be delivered in its original packaging and equipped with all its accessories and installation instructions. Each insect screen is packed by our technicians, with all the necessary care and attention, so that you can receive it without any damage. During the unpacking of your new insect screen, we invite you to take special care not to damage the integrity of the package. In order to be able to avail of the right, if necessary, to FREE REPLACEMENT, granted by NoFlyStore, your insect screens must be returned in their original packaging and with all accessories and documentation.

  • ASSEMBLY »

    • CAN I REQUEST ASSISTANCE FOR THE INSTALLATION OF MY INSECT SCREENS?

      You will receive each NoFlyStore insect screen with installation instructions, which will guide you, step by step, through the installation of the product, without any difficulties. The same installation instructions are also available on our website on each product page, in the INSTALLATION GUIDE section. Under the image of the product, under the INSTALLATION tab of the product, you will find a very useful VIDEO TUTORIAL that will show you how to install your own insect screen, easily and quickly. You can also go directly to our VIDEO TUTORIAL, using the QR-CODE present on the installation instructions. If you need further information, or you have any doubts about the installation of your insect screens, do not hesitate to contact us via all channels made available by NoFlyStore.

GUARANTEE

  • GUARANTEE RECOGNIZED BY NOFLYSTORE »

    • WHAT GUARANTEE DOES THE PRODUCT I BOUGHT ON NOFLYSTORE HAVE?

      Each product distributed by NoFlyStore is covered by the legal guarantee on consumer goods, which covers faults that occur within 24 months from the date of delivery of the goods. The legal guarantee covers faults that occur within 24 months from the date of delivery of the product purchased, even if the fault was not visible at the time of delivery. To enforce the legal guarantee, inform NoFlyStore of the fault within two months from its appearance. We advise you to store the invoice as well as the shipment and delivery confirmation. We invite you to read the GUARANTEE and TERMS & CONDITIONS section on our website.

AFTER SALE, COMPLAINTS AND RETURNS

  • POST-SALE ASSISTANCE AND SERVICES »

    • WHEN WILL I GET THE INVOICE OR RECEIPT FOR MY PURCHASE ON NOFLYSTORE?

      You can download your invoice anytime by clicking on the link in the confirmation e-mail, with which the shipment is notified. Should you have problems in downloading the invoice, do not hesitate to contact our customer service. We will be happy to assist you and help you solve your problems.

    • THERE IS A MISTAKE ON THE INVOICE I RECEIVED FROM NOFLYSTORE. WHAT SHOULD I DO?

      Do not hesitate to contact our customer service if you believe there are mistakes or inaccuracies on the invoice received. We will be happy to assist you and help to solve your problems.

    • CAN I BENEFIT FROM A REPAIR SERVICE FOR MY INSECT SCREENS?

      NoFlyStore offers the advantage of a repair service. Our specialized technicians will take care of your damaged insect screens, exactly as they did when they produced them. NoFlyStore offers an easy and reliable repair service for the insect screens bought on our website, whether they be covered by the guarantee or otherwise. To benefit from this service, please contact our customer service. We will tell you more about the reparation process.

  • COMPLAINTS AND RETURNS »

    • I BOUGHT AN INSECT SCREEN BUT I CHANGED MY MIND. CAN I RETURN IT?

      In accordance with current legislation, you cannot exercise the right of withdrawal for items purchased on NoFlyStore, because they are made to measure products, produced by NoFlyStore for its customers. Therefore, purchased products will not be refundable.

    • I RECEIVED MY INSECT SCREENS BUT I NOTICED THAT THE COLOUR I SELECTED IS NOT THE RIGHT ONE. WHAT CAN I DO?

      You received your insect screens and everything is fine, but the colour does not match your furniture or the measurements you took are not right, and now you cannot install your insect screens on your window or door. In this case, to make sure that you feel comfortable when buying on our website, NoFlyStore allows you to request a FREE REPLACEMENT, without any additional costs. To benefit from our FREE REPLACEMENT simply return the insect screens in their original undamaged packaging, within ten days of receipt, specifying the right colour or measurements. Please take care to inform us of the right details since NoFlyStore offers you this special opportunity just ONCE and for ONE MISTAKE: colour or measurements. To benefit from this service, please contact our customer service. We will be happy to assist you. For further information we invite you to read paragraph 6.2 of the Terms & Conditions.

    • I RECEIVED MY INSECT SCREENS BUT I NOTICED THAT THE MEASUREMENTS ARE WRONG. WHAT CAN I DO?

      You received your insect screens and everything is fine, but the colour does not match your furniture or the measurements you took are not right, and now you cannot install your insect screens on your window or door. In this case, to make sure that you feel comfortable when buying on our website, NoFlyStore allows you to request a FREE REPLACEMENT, without any additional costs. To benefit from our FREE REPLACEMENT you just have to return them in their original undamaged packaging, within ten days of receipt, specifying the right colour or measurements. Please take care to communicate us the right details since NoFlyStore offers you this special opportunity just ONCE and for ONE MISTAKE: colour or measurements. To benefit from this service, please contact our customer service. We will be happy to assist you. For further information we invite you to read paragraph 6.2 of the Terms & Conditions.

PERSONAL INFORMATION AND ACCOUNT MANAGEMENT

  • WEBSECURITY AND PERSONAL DATA PROTECTION »

    • HOW IS MY PERSONAL DATA USED?

      In order to sell high-quality insect screens with affordable prices, your help is essential for us to grow and improve as a company. We are sure that keeping in contact with you will help satisfy your requests. This also means using your personal data and defending them in the best possible way. For this reason, NoFlyStore considers your privacy as a very important issue and tries to guarantee that your data is used in compliance with the fundamental rights and freedoms, dignity of the individual, in particular with reference to privacy, and to the right to personal data protection. In the PRIVACY POLICY section, you will find all explanation on how and why NoFlyStore collects, keeps and uses your personal data. You can decide on how this data is collected and used. We invite you to read this section and keep it for future reference, since it could be periodically revised and updated.

  • ACCOUNT MANAGEMENT »

    • HOW CAN I CREATE AN ACCOUNT ON NOFLYSTORE?

      Your account will be automatically created when you buy on NoFlyStore for the first time. When you place your first order, your data will be saved on the NoFlyStore secure server. You will be asked to insert a valid e-mail address to which we will send all updates regarding your orders, and to create a password. For future orders you will have to log in with the same e-mail address and password. You will be able to see, insert and modify all information regarding your account at any time. To do this, simply click on MY ACCOUNT found at the top of each NoFlyStore page.

    • HOW CAN I CHANGE THE DETAILS OF MY ACCOUNT ON NOFLYSTORE?

      To change the details of your account on NoFlyStore, simply click on LOG IN at the top of each NoFlyStore page, use the same log-in information you gave when you created your account and enter your reserved area, in which you will be able to modify the information.

    • I CANNOT REMEMBER THE PASSWORD I USED WHEN REGISTERING MY ACCOUNT. WHAT SHOULD I DO?

      If you cannot remember the password to log in, click on FORGOT YOUR PASSWORD? on the log-in page. For security reasons we cannot give you the password you selected but we can send you an e-mail with the instructions that will allow you to create a new password and continue with your purchase without worries.

TERMS & CONDITIONS, SITE NOTICE, PRICES AND VAT

  • TERMS & CONDITIONS »

    • WHAT TERMS & CONDITIONS ARE VALID ON NOFLYSTORE?

      You can read the Terms & Conditions in the dedicated section, on the bottom of every NoFlyStore page.

  • SITE NOTICE »

    • WHERE CAN I FIND MORE INFORMATION ABOUT NOFLYSTORE?

      We invite you to read the SITE NOTICE section for more details about NoFlyStore.

  • PRICES AND VAT »

    • STARTING PRICE AND MINIMUM BILLABLE

      The starting prices of our insect screens are per square metre, except as otherwise indicated. For every insect screen there is a minimum invoice charge, that can be found on the page of each product. Accordingly, if your insect screen has a surface (width x height) that does not reach the minimum invoice charge, the price will be anyway calculated on the minimum invoice charge of the chosen article.

    • VAT ON PRODUCTS SOLD BY NOFLYSTORE

      When you configure your insect screen, the price indicated near PRICE AS CONFIGURED includes VAT.

CONTACT US

  • WHY SHOULD YOU CONTACT NOFLYSTORE »

    • DO YOU NEED HELP WITH YOUR PURCHASE?

      On our website you will find useful information which should answer your questions. But if you happen to need our help in order to find the right solution for you, do not hesitate to contact our customer service. We are there to help you.

    • ALL INFORMATION YOU ARE LOOKING FOR ON NOFLYSTORE

      Our website is there for you to find information about our products, services and all the news we offer.

    • CAN I SHARE MY OPINION ABOUT YOUR PRODUCTS AND SERVICES?

      We would be pleased to know what you like and what you do not like about NoFlyStore. Listening to your opinions is certainly the best way for us to optimize our commercial offer. If you have comments, observations or advice about our website, our products or our services, do not hesitate to contact our customer service and help us to understand your needs so that we can satisfy them.

  • HOW TO CONTACT NOFLYSTORE »

    • ASSISTANCE VIA LIVE-CHAT

      Do not hesitate to contact our team of experts, always at your disposal, by using our live-chat, an innovative and efficient service that allows you to have immediate answers to your questions. You can chat with one of our customer service operators. Our live-chat is active from Monday to Friday, from 9:00 a.m. to 7:00 p.m.

    • ASSISTANCE VIA E-MAIL

      Our customer service is always at your disposal. You can contact us by writing to support.co.uk@noflystore.com. We will answer as soon as possible to suggest the most suitable insect screen model for you and to search for all the possible solutions together with you. We will gladly answer all your questions and we will take your suggestions into consideration.

 

  • Guarantees on purchases of Insect Screens

  • Free Returns of your Insect Screens NoFlyStore in case of wrong size

  • With NoFlyStore delivery of your insect screens is free!

  • Free Returns of your Insect Screens NoFlyStore in case of wrong colour